Our equipment was
specifically designed to be intuitive to install and use. But if you
need help, you receive expert help from the people who know the product the best
the ones who designed
U.S. ORDER PAYMENT
Rather than using the shopping cart system, you may also send a
check or money order to us.
including e-checks are subject to verification,
which may cause delay in processing.
Email firstname.lastname@example.org for payment instructions.
U.S. ORDER SHIPMENT
otherwise stated in the product listing, all products are in stock.
Your order will be shipped by Fedex Ground between 2 and 4 business days from
the time of cleared payment and we will provide you with a shipment tracking
If your billing
address is a P.O. Box, please include your physical address as the ship-to
address. We do not ship to P.O. Boxes.
Delivery time to any of the 50 states or
Puerto Rico is 1 to 6 business days from shipment. Saturday, Sunday and national
holidays are not considered business days for delivery purposes. A
signature will be required upon delivery. Need it faster?
Quicker shipping options are available for most items. Please
contact us for
APO / FPO addresses
and other U.S. territories, please allow extra time for delivery.
Please do not
use the shopping cart system for orders to be shipped outside the U.S..
first with the product name(s) for purchase and your shipping address so we may
quote the shipping cost and method. A special Paypal Payment Invoice will
be emailed to you from which you may pay.
The exception is if you are providing a freight forwarder's address which
is located within the United States. The shopping cart system may be used
and normal U.S. shipping costs apply. Although the items will be covered
by insurance to the freight forwarder's address, be sure to cover the value of
the shipment from the freight forwarder's location to yours.
that not all countries accept electronic products manufactured in the U.S.A.
without conforming to certain requirements imposed by the foreign governments.
are packed well beyond shipping carriers' requirements. All products are
shipped double-boxed, some in 275-lb crush test boxes for safe delivery.
Please keep the product's packaging. You'll need it if you have to return or
move your item.
30-DAY RETURN POLICY
We want you to
enjoy the items you purchase from Wright Audio. If you are not satisfied
with your purchase, you may return items that are complete and like new for any
reason within 30 days of receipt.
You may choose
an exchange or a refund.
EFFECTIVE 5/15/19: Due to a recent Paypal policy change, there
is a 3 percent fee on the cost of the item returned plus the
Shipping costs are not refunded. There are no other fees with
the following exceptions: The Wright Audio
Ambience 10PH, 10W and Mini Speakers have a $15 repacking fee.
must be issued to the same credit card or other form of payment used in the
We may refuse a customer return or charge a fee when the returned
item is not like new. Examples of conditions that will lead to refused
returns or fees include:
item is missing parts or the original product packing material.
2.) Returned item was damaged because it was improperly packaged for
3.) Item was mishandled or abused during use.
4.) Warranty seals have been tampered with.
HOW TO MAKE A RETURN
Step 1 - Get a Return
return authorization online by emailing us. A box shipped to us without a Return Authorization Number
will be refused.
Step 2 - Pack your item
Return items in the original packaging if the boxes are in good condition, complete with all accessories and
manuals. Items must be returned double-boxed. Never use rigid foam
sheets for packing. They do not absorb shocks and may cause
damage to electronics.
Step 3 - Ship the box by Fedex or
UPS fully insured for the entire value.
shipping address will accompany the Return Authorization Number provided to you.
After we receive your
package, we normally process your exchange or refund within 3 business days.